Remote Support Solution for States and Government Agencies
Vista Supports works with states, counties, provinces, national programs and government agencies, as well as the provider agencies they fund. A state can adopt Vista Enterprise™ as its statewide remote support solution for home and community-based services (HCBS), intermediate care facilities (ICFs) and other settings, with Vista’s team behind every agency.
What is Vista Enterprise™?
Vista Enterprise™ is the remote support solution from Vista Supports. It brings together VistaLink™, the technology that links each person’s devices, profile and plan to the agency’s trained remote support staff, and Vista’s team behind every agency, from setup and staff training to getting it working. Human intelligence plus artificial intelligence plus innovation gives each agency leverage.
What does statewide adoption look like?
When a state, county, province or national program adopts Vista Enterprise™ across its providers, it gets the same solution everywhere, with each agency still running its own services.
- One solution across providers. Every participating agency uses the same remote support solution, so people supported get a consistent experience across providers and settings, and program staff learn one approach instead of many.
- Consistent data and quality reporting across agencies. Information is recorded the same way at every agency, so quality can be reviewed across providers on common terms. Vista works with the program during planning on the reporting that fits its quality goals.
- Training for provider staff. Vista trains remote support staff, direct support professionals (DSPs), supervisors and nurses at each agency, with each agency’s own leaders.
- Vista’s team behind every agency. Each agency gets implementation, staff onboarding and ongoing support from Vista, so no provider is left to figure it out alone.
- Each agency stays the provider. The agency keeps responsibility for its services, its staff and the people it supports.
Who responds and decides?
The agency’s own trained staff respond and decide. VistaLink™ never acts alone.
When something happens in the home, VistaLink™ sends it to the agency’s remote support staff. A trained staff member looks at it alongside the person’s plan, reaches out the way the plan says, and decides what happens next, including calling on-call staff, family or emergency services when the plan says to. The technology gathers information and routes it. People make the decisions.
How does Vista support Tech First and enabling technology initiatives?
Many states have Technology First or enabling technology initiatives, so technology is considered in every person’s plan. Vista Enterprise™ gives providers a practical way to act on them:
- Technology assessments for people supported, built on their needs, wants and goals.
- Consent first. The person supported, and their guardian when there is one, chooses whether to use remote support and where devices go.
- Staff training, so provider teams can plan with technology in mind.
- Consulting. Vista’s team helps with assessments, technology selection and innovation-first transformation, in person and remotely.
How can a state start?
Any single agency can already get Vista Enterprise™ with no state approval, like an EHR or payroll system. State work is needed only when the state itself takes one of these steps:
- Procurement. The state buys a remote support solution through a procurement process.
- Contracts. The state or one of its agencies contracts for a remote support solution.
- State-mandated programs. The state sets up a program that providers are required to join.
Billing a remote support service to Medicaid is a separate question, and it follows each state’s own rules. To start a conversation, call 1-833-MYVISTA (1-833-698-4782), email contact@vistasupports.com with the subject line “State or government inquiry”, or use the contact page.
Can counties, provinces and national programs work with Vista?
Yes. Vista works with agencies anywhere in the world. Counties, provinces, territories and national programs can adopt Vista Enterprise™ across the providers they fund in the same way a state can: one solution across providers, Vista’s team behind every agency, and each agency’s own trained staff responding. Outside the United States, funding follows each country’s own programs.
Where is Vista listed?
Vista Supports was founded by Precious “Preciosa” Myers-Brown, CEO and founder. Vista is listed in the District of Columbia Department on Disability Services Tech First Toolkit, in its Remote Supports Vendors list, and on the Maryland Developmental Disabilities Administration’s Technology First vendor list. These are public listings for providers, not endorsements or statewide contracts.
Questions and answers
Can a state adopt Vista Enterprise™ statewide?
Yes. A state can adopt Vista Enterprise™ as its statewide remote support solution for home and community-based services (HCBS), intermediate care facilities (ICFs) and other settings. Providers across the state then use one solution, with consistent data across agencies, training for provider staff and Vista’s team behind every agency. Each agency stays the provider, and its own trained staff respond and decide.
Does Vista Supports work with state DD agencies and Medicaid programs?
Yes. Vista Supports is open to working directly with state developmental disabilities (DD) agencies, Medicaid programs and other government agencies, and it works with the provider agencies they fund. Vista is listed in the DC Department on Disability Services Tech First Toolkit and on the Maryland Developmental Disabilities Administration’s Technology First vendor list. Billing a remote support service follows each state’s own rules.
Can counties or provinces use Vista Enterprise™?
Yes. Counties, provinces, territories and national programs can adopt Vista Enterprise™ across the providers they fund, the same way a state can. Vista works with agencies anywhere in the world, with Vista’s team behind every agency and each agency’s own trained staff responding. Outside the United States, funding follows each country’s own programs.
Does a state need to approve an agency using Vista Enterprise™?
No. Any agency can get Vista Enterprise™ with no state approval, like an EHR or payroll system. Billing is separate: whether an agency can bill a remote support service depends on that state’s rules, the agency’s provider status and each person’s plan. State work is needed only for a procurement, a contract or a state-mandated program.
How does Vista support Tech First and enabling technology initiatives?
Vista Enterprise™ gives providers a practical way to act on Technology First and enabling technology initiatives: technology assessments for people supported, consent first, training for provider staff, and Vista’s team behind every agency. Vista’s consulting team also helps with assessments, technology selection and innovation-first transformation, in person and remotely.
Who responds to alerts?
The agency’s own trained staff respond and decide, never VistaLink™ alone. When something happens in the home, a trained staff member reviews it alongside the person’s plan, reaches out the way the plan says, and calls on-call staff, family or emergency services when the plan says to. The technology gathers information and routes it. People make the decisions.
Is there a public price?
No dollar figures are published on this page. See how Vista Enterprise™ is priced for agencies. For a state, county, provincial or national program, cost depends on the scope the program sets, so the best first step is a conversation with Vista using the contact details on this page.
What does Vista train provider staff on?
Vista trains remote support staff, direct support professionals (DSPs), supervisors and nurses at each agency, working with each agency’s own leaders. Training is part of implementation: planning with the people supported, consent and device placement, setting up the agency’s remote support team and how it reaches on-call staff and families, and going live together, with ongoing support from Vista after that.
How can a state or government agency contact Vista?
Call 1-833-MYVISTA (1-833-698-4782), email contact@vistasupports.com with the subject line “State or government inquiry”, or use the contact page at vistasupports.com/contact-us/. Vista works with states, counties, provinces, national programs and government agencies anywhere in the world, and any single agency can already get Vista Enterprise™ without waiting for a state decision.
Contact Vista about a state or government program
States, counties, provinces, national programs and government agencies can call 1-833-MYVISTA (1-833-698-4782), email contact@vistasupports.com with the subject line “State or government inquiry”, or use the contact page.